Behaviours we value in ResQers (Our ‘Core Values’)

Uplift & Inspire

• Inspire others with your thirst for excellence and leading by example
• Exhibit positivity and a calm poise in stressful situations; work the problem
• Serve our community and fight hard for their success
• Foster togetherness; have the back of your teammates always
• Treat the decision as if it was your own; you discuss openly, but commit even if you disagree.

Keep it Real

• Aim to be at least 1% better every day to achieve our goals
• Are willing to quickly admit mistakes, take responsibility & learn from them
• Question actions inconsistent with our culture and values
• Show compassion, respect, and humility in all your interactions
• Keep your ego at the door and focus on doing great work
• Only say things about fellow team members, customers and service partners you would say to their face

Deliver WOW Experiences

• Are obsessed with setting high standards for our team and those we serve
• Create meaningful connections and go above and beyond what is expected
• Deliver great results consistently so others can rely upon you
• Focus on impact rather than on excessively restrictive processes

Take Extreme Ownership

• Act in the best interest of ResQ over yourself or team; even when it’s hard
• Exhibit bias for action
• Deeply understand all parts of our business, including our customers, and partners.
• Own the outcome, irrespective of what might or might not happen and what someone might or might not say or do
• Act as owners without casting blame, making excuses, or pointing fingers
• Take risks, adapt and learn till you succeed